Steps to Take if a Pet’s Microchip Can’t Be Read or Isn’t Present

1. Try scanning again slowly: 

• Sometimes chips can shift or be hard to detect. Gently move the scanner over the pet’s shoulders, back, and sides a second time. The scanner can detect microchips up to 3.2 inches away, so ensure you are close enough to the pet.

2. If the chip number appears but won’t register

• Write down the number exactly as shown.

3. If the chip is unreadable or no number appears

• The chip may be damaged or not present.
• Treat the pet as if it has no chip.
  4. If the pet has no chip: 
• Check for an ID tag or collar with contact information. Rabies tag information can be provided to the associated vet for owner contact.
• Ask neighbors nearby if they recognize the pet.
• Post a photo and description along with the location the pet was found (city, cross streets, etc.)  on local lost‑and‑found pet groups, community boards, or apps.
• These groups include: 
  • Lost and Found Pets of Hampton Roads (Facebook) 
  • Pawboost 
  • Nextdoor 
  • Contact your local shelter or animal services to file a “found pet” report. Visit our Hampton Roads Animal Services Units page for contact information.

5. Keep the pet safe while waiting: 

• Provide water and a calm space.
• Limit exposure to other pets and children until you know the animal’s health status.
• If you cannot keep the pet, arrange a drop‑off with a shelter or rescue group.  
• If you can safely hold the pet while searching for the owner, please be aware: STRAY HOLDS VARY BY MUNICIPALITY; PLEASE ENSURE THAT MINIMUM REQUIREMENTS ARE MET BASED ON LOCAL ORDINANCE.